FAQs and Troubleshooting
Responses to frequently asked and most common CrystalCommerce Members questions
By Matthew and 2 others3 authors199 articles
- How to Add an Item for Sale
- How do I find the products that have not sold over x amount of days?
- How can I find products that I have sold/bought over X number of days?
- How to create bulk products on the buylist to purchase bulk singles and cards
- How do I add an image to a new web page / news post I made?
- How to Format Foil Cards on an Ion Suite Spreadsheet
- How can I make all of my out of stock items not appear in search results?
- How to create links on your google calendar that direct customers to pages of your webstore
- Error when trying to uncheck the "Category may contain products" option in my categories
- How to make sure your sub-categories appear on your website under their parent categories
- I cannot upload a product image to my product, I get an IMPORT_FILE_ERROR message
- How do I update the store name and information on my frontend website?
- Batch Update Variant Percentages
- Adding a deckbuilder to your website
- SSL Certificate Setup
- Pay in Store & Store Credit Payment Method Considerations
- How to add a new or missing variant value to an existing product type
- Amazon ASINs are pointing to the wrong product
- Where are the images? (for a particular product)
- How to toggle the infinite qty option
- How to audit and manage your In_Checkout orders
- How to set an order limit or a restriction on checkout?
- How to find the version of your webstore
- Register your site to use reCAPTCHA tool
- How to automatically add missing descriptor info to your product types when encountering descriptor errors
- Save money on your monthly transaction fees with Prepaid Fees
- Unsubscribe to CrystalCommerce Newsletter / Marketing Emails
- Adjusting Shipping Prices
- How to find the API Key for your Google Calendar
- How to find your Google Calendar ID
- Inventory > Product Types Explained
- Dashboard Page - The Inventory Report
- Advertising > Wishlist Tab Overview
- Account > Store > Admin Tab
- Account > Store > Point of Sale Preferences
- Account > Store > Notification Tab
- Account Preferences - Order Notifications
- What is a payment source? Do I need one?
- Paypal Express Setup
- Setting Up PayPal IPN
- How can I limit the access of some employees and increase the access for others?
- How do I zero out my inventory?
- Using Mass Create to Adjust All Products on an Order
- How do I enforce a minimum order amount on my website?
- Pullsheet Sorting Options
- Red vs. Green Order Payment Rectangle
- Orders > Hold Tab Explained
- How to move 'In Checkout' status order to another status
- Mass Create - Create/update Products vs Only Update vs Only Create
- Advertising > Coupons Tab Overview
- Advertising > Coupon Reports Tab Overview
- Orders > Awaiting Payment Tab Overview
- Orders > Print Tab
- Orders > Preorders Tab Explained
- Orders > Pickup Tab Explained
- Restock > Awaiting Products Tab Explained
- Restock > Not Approved Tab Explained
- Restock > Grading Tab Explained
- Restock > Paid Tab Explained
- Restock > Awaiting Approval Tab Explained
- Restock > Received Tab Explained
- How to export a csv or file of your customer's store credit?
- Customers > Unapproved Customers Tab Overview
- Customers > Pending Approval Tab Explained
- Customers > Feedback Feature Explained
- Kiosk Buylist Mode
- Pullsheet - Printing Steps and Settings
- Enable Credit Card Payments in the POS
- Can I see all my item variants without hitting the Manage button on each product?
- I accidentally closed my POS tab. Can I recover the order?
- Is there a way to search for inventory that currently has a negative quantity?
- Orders - How to Refund an Order
- Restock - Accepting and Processing a Buy Order
- Customers - How do I manually adjust a customer’s store credit?
- How to Create Event Products
- How to Create a Custom Product
- How to Create a Category
- How to unvoid an order
- How do I see how much I've sold in tax exempt product?
- How do I import a new game when I don't have a product type or category for it?
- How to set your condition prices back to default values
- How do I find products that have a specific tag?
- How can I list a product to my buylist?
- Adding a payment to an order from within the Admin
- How to export an order's contents to CSV
- How can I tell if a product of mine has a SKU?
- How to change the name of your website or store name
- How to limit the quantity sold of a product
- Fixing Flash Enabled Dashboard Sales Graphs in Chrome and Firefox
- How To Flag an Order as Fraudulent
- Can I edit existing Exit Survey questions?
- How to put orders "On Hold"
- How to View all Orders from a Specific day
- Opt Qty field - Optimal Quantity
- How to Delete A Category
- Customers - Outstanding Store Credit
- How To Enter/Change Endicia Customs Information
- How To Enter a Tracking Number
- Fixing an "INACTIVE" Endicia Account
- How to clean up and optimize your CSV
- Variant Price Percentages
- How to Add a Variant
- Bank Transfers Overview
- Bambora Overview
- Deleting Product Types
- Hiding Descriptors from the Website
- Add To Inventory Mode
- POS - Managing Customers in the POS
- Using Batch Update to Set Reserve Qty
- Batch Updating Max Qty
- Batch Updating Brand
- Batch Updating Advanced Products
- Where to find the current status of your batch updates
- Orders - Printing Invoices, Addresses, and Pullsheets
- Orders - Creating Comments and Emailing a Customer
- Buy Order Reports
- Orders - Changing Order Status
- Orders - Exporting Order Info
- Searching and Adding Products to the Cart in the POS
- Order - Shipping Details CSV Import
- Orders - Voiding an Order
- Restock - Adjusting Quantities on a Buy Order
- Restock - Moving a Buy Order
- Orders - How to Import Tracking Numbers For Orders
- Payments - Authorize.net Credit Card Processing Setup
- Default Shipping Rate Overview
- Payments - Setting Up Your Paypal API
- How to offer In-Store Pickup
- Accepting a Return for an Entire Order
- Accepting Returns for a Single Product Within an Order
- Monthly Tax Statement
- Relocating Products to Another Category
- How to format an exported order CSV for use with the Mass Create system
- Order Fraud Analysis Tool
- Endicia Postage Options Available on the Orders Page
- Shipping Setup for Non-U.S. Stores
- How to create new shipping methods
- Customers > Custom Fields Tab Overview
- Customers > Import Customers Tab Overview
- Category Packaging Presets
- Advertising > Survey Tab Overview
- Import; How to Make Products Available for Your Store's Inventory
- Add Product Type - Variants and Descriptors
- Discount a Custom Line Item in the POS
- Buyorder Mode in the POS
- Creating Categories
- How to hide categories from your website/buylist
- Rearranging Categories
- Advanced Search Filters for Orders
- How to Batch Update
- Batch Updating Tags
- How to Disable International Shipping on Specific Products
- Editing Product Type Descriptors and Values
- Editing Product Type Condition Values
- How to Mass Create Custom Products
- Designating Preorders: Different Methods
- Setting up Preorders by Category
- Channels > Amazon > Create AmazonMWS Listings Tab Overview
- Restock > Buylist Settings
- Checking out on the POS
- Account > Store > Watermark Tab
- Account > Store > Mobile Tab
- Account > Store > Logo Tab
- Design > Sample Emails Tab Overview
- Design > Design Billing Summary Tab Explained
- Non CrystalCommerce Ads Appearing in the Admin
- Accrual Accounting vs Cash Accounting
- How is the Store Credit Awarded Amount Calculated?
- What is the difference between PayPal Express and PayPal Standard?
- If your products do not show up on your buylist
- The Sales Graph and Financial Report Aren't Matching Up
- Submit bugs, feature requests, and ideas for our products & services via the Ideas Portals
- Can I change the names of my products via Mass Create or Batch Update?
- Why do products show up with "N/A" quantity in the POS?
- Update your credit card details with CrystalCommerce
- Password Recovery
- Can We Place A Product In More Than One Category?
- What is an "Unknown eBay Item?"
- Service Interruption Protocol
- What To Do If Internet Connection Is Lost
- What To Do If An Oversell Occurs
- Organizational vs. Destination Category Overview
- Categories: contain folders OR products
- Variants vs Descriptors
- Update to Games Workshop Products/Categories
- Billing FAQ
- Why Does My Financial Report Keep Timing Out?
- Importing products troubleshooting
- Opening the cash drawer when printing a receipt
- Troubleshooting - Custom Line items
- Troubleshooting Buylist Errors
- Missing SKU Troubleshooting
- Batch Updates Stuck in Pending Status
- Pitfalls to Avoid in the Admin
- POS - Abandoned or In Checkout orders
- Troubleshooting if your coupons do not appear on checkout for your customers to input.
- Banner Manager Product Type Troubleshooting
- Reading Import Errors and Adding Descriptors and Descriptor Values
- Troubleshooting Common Mass Create Errors