FAQs and Troubleshooting

Responses to frequently asked and most common CrystalCommerce Members questions

Paul Martin avatar J Darren Cunningham avatar +5
186 articles in this collection
Written by Paul Martin, Jerad Ellison, Darren Cunningham and 5 others

Pay in Store & Store Credit Payment Method Considerations

Specific considerations regarding the Pay in Store & Store Credit payment methods.
Darren Cunningham avatar
Written by Darren Cunningham
Updated this week

How to add a new or missing variant value to an existing product type

Adding a new condition, a new rarity to an existing product type, missing descriptors
Chi Hong Edmund Chan avatar
Written by Chi Hong Edmund Chan
Updated over a week ago

Amazon ASINs are pointing to the wrong product

Amazon ASIN have been merged with the wrong product, pointing to the wrong item, incorrect ASIN
Chi Hong Edmund Chan avatar
Written by Chi Hong Edmund Chan
Updated over a week ago

Where are the images? (for a particular product)

Missing images for a new set or existing set, when will the images be ready or available
Chi Hong Edmund Chan avatar
Written by Chi Hong Edmund Chan
Updated over a week ago

How to toggle the infinite qty option

If you are unable to check toggle the infinite qty check box option
Chi Hong Edmund Chan avatar
Written by Chi Hong Edmund Chan
Updated over a week ago

How to audit and manage your In_Checkout orders

How do I view and manage the orders that my customers abandon as well as orders that experience an error during checkout?
Darren Cunningham avatar
Written by Darren Cunningham
Updated over a week ago

How to set an order limit or a restriction on checkout?

Customers can only checkout when their cart exceeds a certain price
Chi Hong Edmund Chan avatar
Written by Chi Hong Edmund Chan
Updated over a week ago

How to check your webstore's version

Find out if your webstore is eligible for upgrade and updates
Niquee avatar
Written by Niquee
Updated over a week ago

Register your site to use reCAPTCHA tool

How to fix your website's contact us page and user registration reCAPTCHA errors with Google's reCAPTCHA tool
Niquee avatar
Written by Niquee
Updated over a week ago

How to automatically add missing descriptor info to your product types

Can I automatically add missing descriptor info into my product types, rather than manually updating them?
Darren Cunningham avatar
Written by Darren Cunningham
Updated over a week ago

Save money on your monthly transaction fees with Prepaid Fees

What is Prepaid Fees and how do I take advantage of this savings?
Niquee avatar
Written by Niquee
Updated over a week ago

Unsubscribe to CrystalCommerce Newsletter / Marketing Emails

How do I unsubscribe to CrystalCommerce marketing emails?
Niquee avatar
Written by Niquee
Updated over a week ago

How to find the API Key for your Google Calendar

How to find your Google API, which you'll need for using the calendar widget on your website
Matthew Schwartz avatar
Written by Matthew Schwartz
Updated over a week ago

How to find your Google Calendar ID

How to locate your google calendar ID, which is necessary for using the calendar widget on your website
Matthew Schwartz avatar
Written by Matthew Schwartz
Updated over a week ago

Inventory > Product Types Explained

Managing your product types, descriptors and variants.
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Written by Jerad Ellison
Updated over a week ago

Dashboard Page - The Inventory Report

What the different line items mean on the General Stats - Inventory Report on the dashboard.
Paul Martin avatar
Written by Paul Martin
Updated over a week ago

Advertising > Wishlist Tab Overview

An overview of the wishlist
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Written by Jerad Ellison
Updated over a week ago
How To Use CrystalCommerce

Account > Store > Admin Tab

How to adjust your settings for highlighted words on invoices and skipping password checks for adjusting store credit
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Written by Jerad Ellison
Updated over a week ago

Account > Store > Point of Sale Preferences

Where to set up general POS settings. clerk mode pin, cancel in-checkout orders, receipt settings
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Written by Jerad Ellison
Updated over a week ago

Account > Store > Notification Tab

How to set up automated email notifications
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Written by Jerad Ellison
Updated over a week ago

Account Preferences - Order Notifications

How can I set up notifications so that when a new order comes in I am alerted via email?
Darren Cunningham avatar
Written by Darren Cunningham
Updated over a week ago

Account Preferences - Sales Tax Settings

What options are available regarding the sales tax that customers have to pay?
Darren Cunningham avatar
Written by Darren Cunningham
Updated over a week ago

What is a payment source? Do I need one?

Authorize.net, Bambora, Beanstream, Paypal, Payments
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Written by Jerad Ellison
Updated over a week ago

Paypal Express Setup

Setup your PayPal account to accept PayPal Express Checkout and PayPal Credit.
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Written by Jerad Ellison
Updated over a week ago

PayPal Express Discounted Fees

How do I get a better rate or discount on my PayPal Express fees?
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Written by Jerad Ellison
Updated over a week ago

Setting Up PayPal IPN

What to do if your PayPal orders are paid for, but are showing up in Awaiting Payment status instead of Payment Received
Paul Martin avatar
Written by Paul Martin
Updated over a week ago

How can I limit the access of some employees and increase the access for others?

Setting user privileges. User permissions
Paul Martin avatar
Written by Paul Martin
Updated over a week ago

How do I zero out my inventory?

If you need to reset your inventory to all zero quantity, this is a guide on how to do that using either batch update or mass create.
Paul Martin avatar
Written by Paul Martin
Updated over a week ago

Using Mass Create to Adjust All Products on an Order

How to adjust products on an order using a CSV.
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Written by Jerad Ellison
Updated over a week ago

How do I enforce a minimum order amount on my website?

I am losing money shipping out very small orders. How can I enforce a minimum order amount when checking out on my website?
Darren Cunningham avatar
Written by Darren Cunningham
Updated over a week ago

Pullsheet Sorting Options

How can I change the sorting options that my pullsheets adhere to?
Darren Cunningham avatar
Written by Darren Cunningham
Updated over a week ago

Red vs. Green Order Payment Rectangle

Understanding your Admin and payment colors.
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Written by Jerad Ellison
Updated over a week ago

Orders > Hold Tab Explained

Learn more about putting orders on hold and the related fields
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Written by Jerad Ellison
Updated over a week ago

How to move 'In Checkout' status order to another status

If you find an order in checkout but cannot change it to another status
Chi Hong Edmund Chan avatar
Written by Chi Hong Edmund Chan
Updated over a week ago

Mass Create - Create/update Products vs Only Update vs Only Create

Mass create and the difference between create and update and only update or only create as new products.
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Written by Jerad Ellison
Updated over a week ago

Advertising > Coupons Tab Overview

Overview of how to create coupons on our system and the different options available when creating them
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Written by Jerad Ellison
Updated over a week ago

Advertising > Coupon Reports Tab Overview

Explanation of the coupon reports page, where you can export or view a report of the coupons used on your website.
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Written by Jerad Ellison
Updated over a week ago

Orders > Awaiting Payment Tab Overview

Explanation of the Awaiting Payment tab in the orders section.
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Written by Jerad Ellison
Updated over a week ago

Orders > Print Tab

Printing invoices and pullsheets for orders
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Written by Jerad Ellison
Updated over a week ago

Orders > Preorders Tab Explained

How to access and view orders containing preorder items/products.
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Written by Jerad Ellison
Updated over a week ago

Orders > Pickup Tab Explained

Where to view and process in store pickup orders in your admin
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Written by Jerad Ellison
Updated over a week ago

Restock > Awaiting Products Tab Explained

Where to find your buy list orders that are approved by yourself
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Written by Jerad Ellison
Updated over a week ago

Restock > Not Approved Tab Explained

Viewing voided/not approved buy orders on your restock page
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Written by Jerad Ellison
Updated over a week ago

Restock > Grading Tab Explained

Information on the grading of your buy orders and changing their statuses
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Written by Jerad Ellison
Updated over a week ago

Restock > Paid Tab Explained

How to find your completed buy orders
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Written by Jerad Ellison
Updated over a week ago

Restock > Awaiting Approval Tab Explained

Where to find your buy list orders that are awaiting your approval
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Written by Jerad Ellison
Updated over a week ago

Restock > Received Tab Explained

Where to find your buy list orders that you have received
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Written by Jerad Ellison
Updated over a week ago

How to export a csv or file of your customer's store credit?

Getting a report of your customers' store credit.
Chi Hong Edmund Chan avatar
Written by Chi Hong Edmund Chan
Updated over a week ago

Customers > Unapproved Customers Tab Overview

Where to view customers whose accounts were not approved, if you are requiring approval for new customer signups
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Written by Jerad Ellison
Updated over a week ago

Customers > Pending Approval Tab Explained

How to view customer accounts that are pending approval if you require approval for new customer signups
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Written by Jerad Ellison
Updated over a week ago

Customers > Feedback Feature Explained

Information on where to find your customer feedback
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Written by Jerad Ellison
Updated over a week ago

Kiosk Buylist Mode

How to setup a kiosk for your customers to submit buy orders through your in-store POS
Paul Martin avatar
Written by Paul Martin
Updated over a week ago

Pullsheet - Printing Steps and Settings

How to set up and print the pullsheet, which is a list of products on the orders you want to process
Paul Martin avatar
Written by Paul Martin
Updated over a week ago

Enable Credit Card Payments in the POS

Fixing credit card payments in the POS. The card payment option is greyed out in my POS. How do I fix it?
Paul Martin avatar
Written by Paul Martin
Updated over a week ago

Can I see all my item variants without hitting the Manage button on each product?

How to view all in stock quantities of products in an inventory search
Paul Martin avatar
Written by Paul Martin
Updated over a week ago

I accidentally closed my POS tab. Can I recover the order?

How to recover a POS order that you accidentally closed out of.
Paul Martin avatar
Written by Paul Martin
Updated over a week ago

Is there a way to search for inventory that currently has a negative quantity?

How to search for products that are at negative quantity. Searching for products that have been oversold.
Paul Martin avatar
Written by Paul Martin
Updated over a week ago

Orders - How to Refund an Order

A customer wants to return the items on an order. How do I refund them?
Darren Cunningham avatar
Written by Darren Cunningham
Updated over a week ago

Restock - Accepting and Processing a Buy Order

How to process buy orders when your customers sell you cards
Paul Martin avatar
Written by Paul Martin
Updated over a week ago

Customers - How do I manually adjust a customer’s store credit?

How to add or remove store credit from a customer's account.
Paul Martin avatar
Written by Paul Martin
Updated over a week ago

How to Create Event Products

How do I set up products and a product type for in store events so I can sell entry on my website and in my point of sale?
Darren Cunningham avatar
Written by Darren Cunningham
Updated over a week ago

How to Create a Custom Product

How can I make a custom product in order to sell an item that is not available for import in the CrystalCommerce catalog?
Darren Cunningham avatar
Written by Darren Cunningham
Updated over a week ago

How to Create a Category

How do I create a new category for importing items into?
Darren Cunningham avatar
Written by Darren Cunningham
Updated over a week ago

How to unvoid an order

Description of how to unvoid an order
Chi Hong Edmund Chan avatar
Written by Chi Hong Edmund Chan
Updated over a week ago

How do I see how much I've sold in tax exempt product?

Using the financial report to see your non-taxable sales
Paul Martin avatar
Written by Paul Martin
Updated over a week ago

How do I import a new game when I don't have a product type or category for it?

Step by step guide on how to import a new product line from scratch
Paul Martin avatar
Written by Paul Martin
Updated over a week ago

How to set your condition prices back to default values

How to fix your prices if you have conditions that aren't following the default pricing rules.
Paul Martin avatar
Written by Paul Martin
Updated over a week ago

How do I find products that have a specific tag?

Use the search filter under Inventory > Products to find objects with certain tags
Chi Hong Edmund Chan avatar
Written by Chi Hong Edmund Chan
Updated over a week ago

How can I list a product to my buylist?

How to allow customers to sell you their products
Chi Hong Edmund Chan avatar
Written by Chi Hong Edmund Chan
Updated over a week ago

Adding a payment to an order from within the Admin

If I must process the order from the admin, how do I add a payment?
Darren Cunningham avatar
Written by Darren Cunningham
Updated over a week ago

How to export an order's contents to CSV

I want to be able to export a list of items contained on an order to CSV for use within the Mass Create system. How do I accomplish this?
Darren Cunningham avatar
Written by Darren Cunningham
Updated over a week ago

How can I tell if a product of mine has a SKU?

A way to check if your product has a SKU
Chi Hong Edmund Chan avatar
Written by Chi Hong Edmund Chan
Updated over a week ago

How to change the name of your website or store name

If you have a new store name or would like to change the name (URL) of your website
Chi Hong Edmund Chan avatar
Written by Chi Hong Edmund Chan
Updated over a week ago

How to limit the quantity sold of a product

Edit the max quantity of a product to control how much of an item is sold
Chi Hong Edmund Chan avatar
Written by Chi Hong Edmund Chan
Updated over a week ago

Fixing Flash Enabled Dashboard Sales Graphs in Chrome and Firefox

My dashboard graphs doesn't work, they say Invalid Data and the Export to CSV button doesn't work
Darren Cunningham avatar
Written by Darren Cunningham
Updated over a week ago

How To Flag an Order as Fraudulent

Learn how to flag an order as fraudulent so that future orders by customers are on our network fraud list.
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Written by Jerad Ellison
Updated over a week ago

Can I edit existing Exit Survey questions?

How to edit my after checkout survey questions.
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Written by Jerad Ellison
Updated over a week ago

How to put orders "On Hold"

Learn how to put an order on hold, keeping inventory aside but not affecting order payment or processing status.
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Written by Jerad Ellison
Updated over a week ago

How to View all Orders from a Specific day

View orders from a specified day.
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Written by Jerad Ellison
Updated over a week ago

Opt Qty field - Optimal Quantity

Defining the Opt Qty field and how it is used to set your buylist products
Chi Hong Edmund Chan avatar
Written by Chi Hong Edmund Chan
Updated over a week ago

How to Delete A Category

Learn how to delete a category, but know deleting a category deletes all the subcategories and products within the parent category.
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Written by Jerad Ellison
Updated over a week ago

Customers - Outstanding Store Credit

How to view outstanding store credit.
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Written by Jerad Ellison
Updated over a week ago

How To Enter/Change Endicia Customs Information

How to input Customs information for Endicia shipping.
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Written by Jerad Ellison
Updated over a week ago

How To Enter a Tracking Number

Learn how to enter a tracking number for shipping manually or through endicia shipping services.
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Written by Jerad Ellison
Updated over a week ago

Fixing an "INACTIVE" Endicia Account

How to fix or reactivate your inactive Endicia account.
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Written by Jerad Ellison
Updated over a week ago

How to clean up and optimize your CSV

Optimize your CSV for Mass Create.
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Written by Jerad Ellison
Updated over a week ago

Variant Price Percentages

How to edit variant price percentages and create default percentages for each variant.
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Written by Jerad Ellison
Updated over a week ago

How to Add a Variant

How to add a variant (condition, language, etc.) to a product type.
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Written by Jerad Ellison
Updated over a week ago

Bank Transfers Overview

How to setup bank transfers as a payment source for orders.
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Written by Jerad Ellison
Updated over a week ago

Beanstream Overview

How to set up Beanstream or Bambora as your payment source
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Written by Jerad Ellison
Updated over a week ago

Deleting Product Types

How to delete products types in your admin. Warning! This will remove all products in your admin/inventory.
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Written by Jerad Ellison
Updated over a week ago

Hiding Descriptors from the Website

How to hide descriptors from showing on the product page of my website.
J
Written by Jerad Ellison
Updated over a week ago

Add To Inventory Mode

How to add quantity and prices to products in your inventory via the add to inventory mode
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Written by Jerad Ellison
Updated over a week ago

POS - Managing Customers in the POS

How to search, update, and manage customers in the POS.
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Written by Jerad Ellison
Updated over a week ago

Using Batch Update to Set Reserve Qty

How to use batch udate to set reserve quantity for a bulk amount of products.
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Written by Jerad Ellison
Updated over a week ago

Batch Updating Max Qty

How to batch update the max quantity of products in your admin
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Written by Jerad Ellison
Updated over a week ago

Batch Updating Brand

How to batch update the brand for my products
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Written by Jerad Ellison
Updated over a week ago

Batch Updating Advanced Products

How to batch update using the advanced products options. Batch update MSRP, international or Domestic sale, or weight.
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Written by Jerad Ellison
Updated over a week ago

Where to find the current status of your batch updates

To see the batch updates you've carried out and their current status
Chi Hong Edmund Chan avatar
Written by Chi Hong Edmund Chan
Updated over a week ago

Orders - Printing Invoices, Addresses, and Pullsheets

How to print invoices, addresses and pullsheets to help process orders.
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Written by Jerad Ellison
Updated over a week ago

Orders - Creating Comments and Emailing a Customer

Adding comments to an order and emailing a customer regarding those orders
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Written by Jerad Ellison
Updated over a week ago

Buy Order Reports

How do I view reports for my Buy Orders?
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Written by Jerad Ellison
Updated over a week ago

Orders - Changing Order Status

How to change/update order status.
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Written by Jerad Ellison
Updated over a week ago

Orders - Exporting Order Info

How to export order information to CSV for external shipping label creation.
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Written by Jerad Ellison
Updated over a week ago

Searching and Adding Products to the Cart in the POS

How to find products in your POS and add them to your cart
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Written by Jerad Ellison
Updated over a week ago

Order - Shipping Details CSV Import

How to import order information when using external shipping services.
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Written by Jerad Ellison
Updated over a week ago

Orders - How to void an order

If you need to void an invalid order here is how.
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Written by Jerad Ellison
Updated over a week ago

Restock - Adjusting Quantities on a Buy Order

How to adjust and change the quantities on a buy order
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Written by Jerad Ellison
Updated over a week ago

Restock - Moving a Buy Order

How to change the statuses of your buy orders
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Written by Jerad Ellison
Updated over a week ago

Orders - How to Import Tracking Numbers For Orders

Import tracking IDs from outside shipping services to your orders.
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Written by Jerad Ellison
Updated over a week ago

Payments - Authorize.net Credit Card Processing Setup

How to set up direct debit or credit card payments for your website checkout or POS checkout.
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Written by Jerad Ellison
Updated over a week ago

Default Shipping Rate Overview

Check and set your default shipping rates that you provide for your customers.
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Written by Jerad Ellison
Updated over a week ago

Payments - Setting Up Your Paypal API

Setting up your PayPal API to process PayPal refunds directly in the Admin.
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Written by Jerad Ellison
Updated over a week ago

How to offer In-Store Pickup

Set online products to only be picked up from your store.
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Written by Jerad Ellison
Updated over a week ago

Accepting Returns for an Entire Order

How to accept returns for orders
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Written by Jerad Ellison
Updated over a week ago

Accepting Returns for a Single Product Within an Order

How to accept returns on a single line item or product in your orders
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Written by Jerad Ellison
Updated over a week ago

Monthly Tax Statement

How to run a report that shows how much tax you have collected.
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Written by Jerad Ellison
Updated over a week ago

Relocating Products to Another Category

How to move a product from one category to another
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Written by Jerad Ellison
Updated over a week ago

How to format an exported order CSV for use with the Mass Create system

Now that I have exported a list of items and their details from my order, how do I format the export so I can use it with Mass Create?
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Written by Jerad Ellison
Updated over a week ago

Order Fraud Analysis Tool

How to use and read the different features of the fraud analysis tool on the orders page.
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Written by Jerad Ellison
Updated over a week ago

Endicia Postage Options Available on the Orders Page

Printing endicia shipping labels from the order page and the postage options
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Written by Jerad Ellison
Updated over a week ago

Shipping Setup for Non-U.S. Stores

Setting up your shipping methods when your store is outside of the United States.
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Written by Jerad Ellison
Updated over a week ago

How to create new shipping methods

Creating or clone custom shipping methods
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Written by Jerad Ellison
Updated over a week ago

Customers > Custom Fields Tab Overview

How to make a custom fields sections for your customer accounts
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Written by Jerad Ellison
Updated over a week ago

Customers > Import Customers Tab Overview

How to import a csv of customer accounts into your admin.
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Written by Jerad Ellison
Updated over a week ago

Category Packaging Presets

How to set up packaging presets for different products in your admin based on their weight
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Written by Jerad Ellison
Updated over a week ago

Advertising > Survey Tab Overview

How to create, delete and edit your customer exit surveys after your customer's have placed an order
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Written by Jerad Ellison
Updated over a week ago

Import; How to Make Products Available for Your Store's Inventory

How to import products from our catalog into your inventory. Import new products into your store.
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Written by Jerad Ellison
Updated over a week ago

Creating Product Types: Variants and Descriptors

How to create product types with the necessary variants (conditions) and descriptors.
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Written by Jerad Ellison
Updated over a week ago

Discount a Custom Line Item in the POS

What to do if you need to add a custom line item that has a discount to your POS cart
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Written by Jerad Ellison
Updated over a week ago

Buyorder Mode in the POS

How do use your POS Buylist; buying products from your customers in the point of sale
Nick Almelia avatar
Written by Nick Almelia
Updated over a week ago

Creating Categories

How to create new categories in your inventory
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Written by Jerad Ellison
Updated over a week ago

How to hide categories from your website/buylist

Hiding categories that you don't want to appear either for sale or on the buylist on your frontend website
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Written by Jerad Ellison
Updated over a week ago

How To Rearrange Categories

How to move categories around in your category tree, move them to the top
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Written by Jerad Ellison
Updated over a week ago

Advanced orders search:

Using the search filters on the orders page to find specific types of orders
Dan McCarty avatar
Written by Dan McCarty
Updated over a week ago

How to Batch Update

Using batch update tool on the inventory page. Setting prices or quantities in bulk.
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Written by Jerad Ellison
Updated over a week ago

Batch Updating Tags

How to use the Batch Update feature to apply a tag to an item in your inventory
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Written by Jerad Ellison
Updated over a week ago

How to Disable International Shipping on Specific Products

Disable international shipping for specific products
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Written by Jerad Ellison
Updated over a week ago

Editing Product Type Descriptors and Values

How to add new descriptors and descriptor values to a product type in your inventory
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Written by Jerad Ellison
Updated over a week ago

Editing Product Type Condition Values

How and when to update condition values for a product type in your inventory. How orphaned variants can be created.
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Written by Jerad Ellison
Updated over a week ago

How to Mass Create Custom Products

How to create many products at once in your inventory using the mass create tool
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Written by Jerad Ellison
Updated over a week ago

There are two ways to update products as Preorder: 

Different methods for setting products as preorder
Dan McCarty avatar
Written by Dan McCarty
Updated over a week ago

Setting up Preorders by Category

Setting all products in a category to be preorder items
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Written by Jerad Ellison
Updated over a week ago

Channels > Amazon > Create AmazonMWS Listings Tab Overview

How to list products to Amazon. Batch updating products to list to Amazon.
Dan McCarty avatar
Written by Dan McCarty
Updated over a week ago

Restock > Buylist Settings

How to enable your buylist for your website, change the buylist prices and be copied into buylist confirmation emails
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Written by Jerad Ellison
Updated over a week ago

Checking out on the POS

How to complete an order through the Point of Sale System
Nick Almelia avatar
Written by Nick Almelia
Updated over a week ago

Account > Store > Watermark Tab

How to create a watermark to show up on any product images you upload
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Written by Jerad Ellison
Updated over a week ago

Account > Store > Mobile Tab

Enabling or disabling mobile settings for your website
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Written by Jerad Ellison
Updated over a week ago

Account > Store > Logo Tab

Uploading a logo to use on the top of your checkout page and order invoices
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Written by Jerad Ellison
Updated over a week ago
FAQ

Design > Sample Emails Tab Overview

Where to view the templates for automated emails. Order emails and buy order emails.
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Written by Jerad Ellison
Updated over a week ago

Design > Design Billing Summary Tab Explained

View your invoices from CrystalCommerce for weekly transaction fees, monthly billing and other a la cart services.
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Written by Jerad Ellison
Updated over a week ago

Non CrystalCommerce Ads Appearing in the Admin

Banner ads in the admin - why they are there.
Paul Martin avatar
Written by Paul Martin
Updated over a week ago

Accrual Accounting vs Cash Accounting

What is the difference between accrual and cash when viewing your financial stats
Paul Martin avatar
Written by Paul Martin
Updated over a week ago

How is the Store Credit Awarded Amount Calculated?

Explanation of what data is collected for the "store credit awarded" line item in the financial stats.
Paul Martin avatar
Written by Paul Martin
Updated over a week ago

What is the difference between PayPal Express and PayPal Standard?

Payment Methods, Paypal.
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Written by Jerad Ellison
Updated over a week ago

If your products do not show up on your buylist

Troubleshooting your way through buy list issues if products do not show up there
Chi Hong Edmund Chan avatar
Written by Chi Hong Edmund Chan
Updated over a week ago

The Sales Graph and Financial Report Aren't Matching Up

Using the financial report instead of the graph for the most accurate sales data
Paul Martin avatar
Written by Paul Martin
Updated over a week ago

Submitting feedback or feature requests for our products & services

I have a great idea about how you can improve your services. How do I submit it?
Darren Cunningham avatar
Written by Darren Cunningham
Updated over a week ago

Can I change the names of my products via Mass Create or Batch Update?

I have many products in my admin, and I want to target a group of them to change their names. Can I do this quickly?
Darren Cunningham avatar
Written by Darren Cunningham
Updated over a week ago

Why do products show up with "N/A" quantity in the POS?

Why something will show up with "N/A" quantity, "No Variants", or "no default variant found" in the POS, and how to fix it.
Paul Martin avatar
Written by Paul Martin
Updated over a week ago

Update your credit card details with CrystalCommerce

How do I update the credit card payment information for your CrystalCommerce monthly and/or transaction fees?
Chi Hong Edmund Chan avatar
Written by Chi Hong Edmund Chan
Updated over a week ago

Password Recovery

I have forgotten my password. How do I reset the password for my account and restore my access?
Darren Cunningham avatar
Written by Darren Cunningham
Updated over a week ago

Can We Place A Product In More Than One Category?

How many categories can I put a product in?
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Written by Jerad Ellison
Updated over a week ago

What is an "Unknown eBay Item?"

If you see an unknown ebay item appear on your orders
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Written by Jerad Ellison
Updated over a week ago

Service Interruption Protocol

If the service is slow, unresponsive or not operating as usual
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Written by Jerad Ellison
Updated over a week ago

What To Do If Internet Connection Is Lost

In the event that you lost connection to the CrystalCommerce platform
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Written by Jerad Ellison
Updated over a week ago

What To Do If An Oversell Occurs

In the event that an oversell occurs and why it may happen
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Written by Jerad Ellison
Updated over a week ago

Organizational vs. Destination Category Overview

Setting up organizational categories. Explanation on which categories should and should not contain products
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Written by Jerad Ellison
Updated over a week ago

Categories: contain folders OR products

Categories, structure
Dan McCarty avatar
Written by Dan McCarty
Updated over a week ago

Variants vs Descriptors

The difference between variants and descriptors in your inventory and product types.
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Written by Jerad Ellison
Updated over a week ago

What is CCGMarketplace?

Join CCG Marketplace's Ally Network Now!
Niquee avatar
Written by Niquee
Updated over a week ago

Update to Games Workshop Products/Categories

Details about a major update to Games Workshop's online retailer policies, and the resulting changes in our catalog.
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Written by Jerad Ellison
Updated over a week ago

Billing FAQ

Transaction Fees, Monthly Fees and Billing Explained
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Written by Jerad Ellison
Updated over a week ago
Troubleshooting

Why Does My Financial Report Keep Timing Out?

What to do if you try to run a financial report on the dashboard, but the report never loads
Paul Martin avatar
Written by Paul Martin
Updated over a week ago

Importing products troubleshooting

Problems you may encounter when trying to import products from our catalog to a category you have in your admin
Chi Hong Edmund Chan avatar
Written by Chi Hong Edmund Chan
Updated over a week ago

Opening the cash drawer when printing a receipt

Although I have selected a cash drawer in the admin, my cash drawer is not opening when printing a receipt from the POS.
Darren Cunningham avatar
Written by Darren Cunningham
Updated over a week ago

Troubleshooting - Custom Line items

Things to be aware of with custom line items on the Point of Sale
Chi Hong Edmund Chan avatar
Written by Chi Hong Edmund Chan
Updated over a week ago

Troubleshooting Buylist Errors

Common problems and how to troubleshoot buylist errors
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Written by Jerad Ellison
Updated over a week ago

Missing SKU Troubleshooting

Troubleshooting guide if your product's are missing their SKU
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Written by Jerad Ellison
Updated over a week ago

Batch Updates Stuck in Pending Status

What to do if you notice batch updates staying in "pending" status for longer than normal.
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Written by Jerad Ellison
Updated over a week ago

Pitfalls to Avoid in the Admin

Common pitfalls and troubleshooting when using your admin
Dan McCarty avatar
Written by Dan McCarty
Updated over a week ago

POS - Abandoned or In Checkout orders

How to make sure abandoned POS carts are voided or canceled automatically
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Written by Jerad Ellison
Updated over a week ago

Troubleshooting if your coupons do not appear on checkout for your customers to input.

If your customers are not able to input their coupons on your website
Chi Hong Edmund Chan avatar
Written by Chi Hong Edmund Chan
Updated over a week ago

Banner Manager Product Type Troubleshooting

Setting the proper descriptors on your banner manager product type
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Written by Jerad Ellison
Updated over a week ago

Reading Import Errors and Adding Descriptors and Descriptor Values

How to get the import to work when you run into the "missing descriptors" error on the import page.
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Written by Jerad Ellison
Updated over a week ago

Troubleshooting Common Mass Create Errors

An explanation of the errors that can show up on the notifications page after uploading a csv via mass create.
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Written by Jerad Ellison
Updated over a week ago