Orders Tab Overview
From the Orders Tab in the admin, you can see all of your received orders and manage them. You will use this page to view, edit, and fulfill orders as well as export order information.
The Orders page is where new orders will appear after they have been placed. Process orders here by moving them through the following statuses:
Awaiting Pmt: Orders that have been placed, but are either not paid or not fully
Payment Received: Orders have been paid for, and ready to be shipped out to customer.
Processing: This is an organizational status. You may choose to place orders into this status to help differentiate between steps in your order fulfillment process, but it is not required.
Shipped: Orders that have been shipped.
Preorders: Any order that contains a preorder product will appear in this tab. Once the preorder date arrives, all orders will move from this status to their appropriate status, based on the payment status.
On Hold: Orders that have been placed on hold by an admin user.
Pickup: Orders that have checked out with In-Store Pickup as the shipping method will appear here.
Print: Allows you to print invoices, addresses, pull sheets, and preorders for orders in your admin.
Let's take a look at the different types of filters we offer:
Common Order Filters:
Order Status Checkboxes: Allows you to filter out specific statuses.
Order ID: Allows you to search by a specific order ID. You can scan into this field.
Customer Name: Allows you to search by a customer's name.
E-Mail: Allows you to search by a customer's E-mail.
Order Source Checkboxes: Allows you to filter orders based on the origin. (Select from: Direct, eBay, Amazon, Point of Sale, TcgPlayer)
Date Range: Allows you to narrow the time frame of your orders.
Product Name: Allows you to search by a specific product that's contained in your orders.
Containing products from: Allows you to search orders containing products from a specific category.
Advanced Order Filters
Origin Database Name: Shows orders referred to you from a specific database.
Marketplace Name: Allows you to search for orders by the Marketplace Origin.
eBay Transaction ID: Allows you to search by a eBay transaction ID.
eBay Item ID: Allows you to search by a eBay item ID.
TCGPlayer Order Number: Allows you to search by a TCGPlayer Order Number.
Payment made with: Allows you to search by the type of payment method used to pay for orders.
Shipping Method: Allows you to search using the Shipping Method of the order.
Order has any kind of Discount: Allows you to see only orders that contain a discount.
Order has Customer Note: Allows you to see only orders that contain a note from the customer.
International Shipping: Allows you to see only orders that have international shipping methods selected.
Show Only In Store Pickup Orders: Allows you to only see In-Store pickup orders in your search results.
Hide In Store Pickup Orders: Allows you filter out the In-Store pickup orders from our search results.
Orders Overview Training Video
The Orders Tab consists of 7 sub-tabs:
Besides the Print tab, the sub-tabs for the Orders Tab are different inboxes for the separate status an order can be in.
These articles lead back to this main Orders tab overview so go ahead click an article and come back to this page when you are done with the sub-tab article.