We've upgraded our DNS and SSL manager.
TO AVOID WEBSITE DOWNTIME, YOU MUST UPDATE YOUR DNS
The old DNS settings will stop working soon
These changes can be made within your DNS Control Panel (sometimes referred to as a "zone file") wherever you registered your domain name (your domain name registrar). See the help article link at the bottom of this article for detailed instructions.
CNAME and A Record Updates
NOTE: If your CNAME is already pointed at alb-prod.crystalcommerce.com, you only need to update the A record as noted later in this article.
Your A record for "@" (aka your root A record) needs to be pointed to: 159.89.254.79
If your CNAME record for WWW is currently pointed at an address ending in "cloudfront.net", update it to point to cloudfront.crystalcommerce.com instead.
Any other subdomains you are using will also need to point to cloudfront.crystalcommerce.com
If your CNAME record is pointed to alb-prod.crystalcommerce.com, you don't need to make any changes. If it is pointed to something other than those two, we recommend contacting support to have us double-check.
IMPORTANT: It can take some time for the records to propagate, which will make your website show as unsecure for a time. Our experience has been that this takes around 30 minutes, but you may want to make these updates at night just in case.
Help article:
Need more help?
Please reach out to support via chat, support@crystalcommerce.com or join one of our Zoom sessions at 11AM and 3PM Pacific Time.