If you are trying to upload an image onto a product, and you keep getting an error message that may say:

"IMPORT_FILE_ERROR: Transloadit was unable to import a file.

This could be caused by using an incorrect watermark image.

To test, go to Account > Watermark, and try removing your watermark image by unchecking the 'Watermark Product Photos?" checkbox.

Then test uploading an image to a product.

Do make sure that your watermark image is less than 1mb, is a png image, and has a file name without spaces.

If you continue to have problems, please let the support team know.