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How to move 'In Checkout' status order to another status
How to move 'In Checkout' status order to another status

If you find an order in checkout but cannot change it to another status

Darren Cunningham avatar
Written by Darren Cunningham
Updated over a week ago

***Please note, you must always make sure payment has been receive before carrying out this process***
***For credit cards, please check your merchant provider account for the payment to have been made before going along with these steps***

***In_checkout orders from your website have not made any adjustments to your inventory. If you move an order from in_checkout status, the quantity adjustments for the order have to be done manually or via csv. If you need any help with that, contact support.***

Sometimes, on your Orders tab, you may see an order status - "In Checkout" but it appears that you cannot change it status to something else, say "Awaiting Payment".

In order to change this to another status:

  1. Check the box to the left of the order.

  2. Scroll down to the bottom where it says "Perform the following action on all checked orders:"

  3. Optional - uncheck "Send Email to Customer"

  4. In the "Mark status as" drop down to another status

  5. Hit the "Perform action on all selected orders" button to change the status of the order.

Please see the gif below of the process in action:

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