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What To Do If An Oversell Occurs
What To Do If An Oversell Occurs

In the event that an oversell occurs and why it may happen

Paul Martin avatar
Written by Paul Martin
Updated over a week ago

An oversell occurs when there is a delay in communication between an integrated Sales Channel like TCGPlayer, Amazon or eBay’s servers and Crystal Commerce’s servers.  This is an incredibly rare occurrence with our system.  Realistically, there is a small risk of overselling on any integrated Sales Channel online so if you notice an oversell in your inventory, we suggest first trying to fulfill the order and contacting the customer to update them then contacting CrystalCommerce Support and we can investigate the cause of the oversell.  

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