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I cannot upload a product image to my product, I get an IMPORT_FILE_ERROR message
I cannot upload a product image to my product, I get an IMPORT_FILE_ERROR message

Watermark image unable to cannot upload an image to a product custom product I have in my admin import_file_error message

Darren Cunningham avatar
Written by Darren Cunningham
Updated over a week ago

If you are trying to upload an image onto a product, and you keep getting an error message that may say:
โ€‹
"IMPORT_FILE_ERROR: Transloadit was unable to import a file.
โ€‹

This could be caused by using an incorrect watermark image.

To test, go to Account > Watermark, and try removing your watermark image by unchecking the 'Watermark Product Photos?" checkbox.

Then test uploading an image to a product.

Do make sure that your watermark image is less than 1mb, is a png image, and has a file name without spaces.

If you continue to have problems, please let the support team know.

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